Job Description

BCForward is currently seeking a highly motivated Scanning Operator role in Virginia Beach, VA.

Position Title: Scanning Operator

Location: Virginia Beach, VA

Anticipated Start Date: 23rd – June - 2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 18+ months contract to permanent

Job Type: [FULL TIME (>=40 HRS WEEKLY), [CONTRACT], [ONSITE]

Pay Range: $19.57/hr - $19.57/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Responsibilities:

Assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties.

Scope:

The position is an operational role with operational accountability for managing all job aspects of digital imaging and scanning.

This position is key for meeting contractual SLA’s and ensuring customer orders are complete per specifications.

General:

Ensure customer issues and escalations are resolved or further escalated as appropriate

Conduct quality checks on own work to ensure accuracy and required output is to standards

Adhere to all safety procedures

Adhere to all logical and physical security requirements

Able to work independently and be part of a team

Perform backfile duties for absent coworkers

Perform other duties as assigned by Lead or Manager

Mail/Shipping:

Receive, sort and process mail documents, packages, and supplies. Notify recipients as appropriate

Deliver and pick-up mail on scheduled mail runs

Perform outgoing postal and courier duties utilizing shipping / postal systems ensuring most efficient and cost-effective method

Track, trace and resolve mail or courier issues

Fully operate, clean, and maintain all shipping and mail equipment

Contact third party service provider for mail and shipping equipment if required

Document Preparation:

Validation/Reconciliation of boxes/files received

Prepare a wide array of document types and conditions for scanning

Prepare document for scanning by removing staples, clips, rubber bands or any type of bindings

Ability to use handheld scanner to scan the box barcode

Insert slip sheets at the appropriate level (physical division) to establish document separation

Identify the location of oversized document and out-sort for wide format scanning

Identify the undersized documents that may need special handling

Escalate exception items identified during production to the lead

Imaging:

Operate high speed scanning equipment to convert paper documents to digital (scan, file)

Perform visual quality check inspection of each image to ensure that the image meets the following criteria:

Look for double feeds

Folded corners that obscure content information

Look for very light/dark threshold

Look for barcode slip-sheets that did not get processed. This would indicate a merged documents of multiple files

Convert scan documents/microfilm/microfiche to digital formats outlined in the Statement of Work

Essential Functions:

Prepare customer documents for the digital imaging process

Check physical documents for quality issues that may complicate the scan process.

Prepare a wide array of document types and conditions for scanning.

Index scanned images according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services.

Other duties may be assigned to meet business needs.

Physical demands:

Minimal to moderate physical effort required. Some moving of boxes and loading paper into machines will be required. Project prep and scan work will require finger dexterity and movement between machines for different types of documents.

Mental demands:

Problem-solving, teaching, written and verbal communication, information comprehension, and mental acuity.

Education Requirements:

Minimum High School Diploma

Candidate Background: Skills, Knowledge and Abilities:

Experience in a Customer Service environment (minimum 1 year)

Proven data entry work experience, as a Data Entry Operator or Office Clerk (not a must but an asset)

Experience with MS Office and data programs

Familiarity with administrative duties

Typing speed and accuracy

Excellent knowledge of correct spelling, grammar and punctuation

Strong attention to detail

Confidentiality

Organization skills, with an ability to stay focused on assigned tasks

The ability to carefully handle and manage large volumes of individual documents

The ability to work effectively under deadline

A willingness to learn new skills, as well as adaptability when priorities change

Operational Soft Skills:

Planning, organizing, executing, and controlling skills

Ability to assess issues, define causes, and prioritize/execute solutions

Self-initiative and results oriented while being a team player

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