Job Description

Job Title: Manager, ARO Operations

Location: Plano, TX (Hybrid – 4 Days Onsite, 1 Day Remote)

Schedule: Monday–Friday (Hours may vary between 7:00 AM–4:00 PM or 8:00 AM–5:00 PM)

Employment Type: Full-Time | Contract-to-Hire

Pay Rate: $44–$67/hour (Equivalent to $90,000–$140,000 annually, based on experience)

Posted by: Wheeler Staffing Partners

Position Overview

Wheeler Staffing Partners is hiring a Manager, ARO Operations for a healthcare revenue cycle organization in Plano, TX . This leadership role is responsible for overseeing AR optimization operations, managing large teams, and delivering client-facing performance improvements across healthcare reimbursement processes.

This is a hybrid role with four days onsite (Monday–Thursday) and one day remote (Friday), following initial training.

Key Responsibilities

• Lead and manage a team of 12–15 AR specialists, supervisors, and leads
• Oversee team performance, development planning, and operational execution
• Serve as the escalation point and subject matter expert (SME) for client-facing issues
• Collaborate with internal teams to onboard new clients and manage ongoing success
• Partner with analytics and leadership to define and improve KPIs, reporting, and client satisfaction metrics
• Identify and implement process improvements and operational best practices
• Contribute to the commercialization and scaling of AR optimization solutions
• Represent the organization in client meetings, offering insights and solutions around denials and accounts receivable

Required Qualifications

• 4+ years of experience in an operational leadership role
• 7+ years in healthcare revenue cycle management (RCM), including services, EHR/EMR, provider operations, or healthcare IT
• 5+ years of experience specifically in denials management
• Strong understanding of UB-04 forms in a hospital or third-party billing environment
• Demonstrated experience managing large teams (10–15 people or more)
• Previous client-facing experience , including direct client communication and performance reviews
• Proficiency in reporting and analytics related to denials and AR
• Strong decision-making skills and ability to manage competing priorities in a complex environment
• Excellent verbal and written communication, leadership, and coaching skills

Preferred Qualifications

• Bachelor’s degree in a related field
• Experience with operationalizing and scaling revenue recovery or AR solutions
• Understanding of payer/provider challenges and healthcare operational systems
• Previous success improving client retention, usage, or satisfaction metrics (e.g., NPS or KLAS)

Why Apply?

• High-impact leadership role with visibility across clients and internal departments
• Competitive pay with contract-to-hire potential
• Opportunity to lead and scale a specialized healthcare AR operations team
• Hybrid schedule to support work-life balance
• Join a mission-driven, growing organization focused on innovation in revenue cycle solutions

Apply today to take the next step in your healthcare leadership career and help transform AR operations in a fast-paced, client-focused environment.

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