Job Description

Key Responsibilities:

• Answer and manage high volumes of patient calls and electronic inquiries
• Schedule and confirm appointments
• Verify insurance and register patients
• Communicate with healthcare personnel via various platforms
• Maintain professionalism and service quality in every patient interaction

Requirements:

• Bilingual profiency: Spanish & English(preferred)
• Experience with EMRs, EHRs (Cerner preferred)
• High school diploma or equivalent
• 2+ years in a healthcare/customer service call center environment
• Strong communication, multitasking, and organizational skills

Preferred:

• Certifications in healthcare-related fields

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