Job Description

Responsibilities for Field Service Technician

· Follow all company and customer safety policies

· Install, repair, and maintain Injection Molding Machinery, and related software, and control systems

· Perform all safety checks on the equipment

· Follow all of the company's procedures

· Demonstrate the use of the equipment, and provide customer training

· Troubleshoot machine failures and performance issues (Define service problem, collect data, establish facts, draw valid conclusions) and perform root cause analysis, and corrective actions. Document findings and actions.

· Order replacement parts as required and document other worn parts which may need replaced in the future

· Ensure machines are properly calibrated even if that is not the purpose of the call

· Respond quickly to customer problems via phone, email, or onsite in a prompt, courteous and professional way.

· Make maintenance and operation recommendations to customers

· Provide written reports on all service calls, making sure to document key contacts, and the workload of the machines

· Ensure maintenance records by serial number and customer are maintained current 

Qualifications for Field Service Technician

· High school diploma or GED equivalent

· A technical degree is preferable

· Strong knowledge of Injection Molding Machinery, systems and controls

· Extensive knowledge in the trouble shooting and repairing of injection molding machines, covering all aspects including controls, mechanical, hydraulic and electrical systems.

· For injection molding machines the ability to level a machine, adjust nozzle concentricity, platen parallelism, and tie bar stretch

· Ability to understand mechanical drawings, electrical and hydraulic schematics

· +2 years experience in a similar role, or other demonstrated ability to meet the job requirements

· Have a strong safety awareness and protect yourself and others

· Ability to lift up to 55 pounds

· Ability to stand on your feet up to 8 hours a day

· Excellent written and verbal communication ability to work with customers, company employees, and suppliers

· Problem solving skills

· Ability to communicate in English

· Ability to use computers, email systems, basic Microsoft Office Excel and Word

· Strong customer service skills

· Can work independently

· Ability and willingness to travel overnight, including international travel

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