Customer Support Specialist Job at AppleOne Employment Services, Leawood, KS

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  • AppleOne Employment Services
  • Leawood, KS

Job Description

Customer Support Specialist

Hybrid / Remote - Leawood, KS

We're looking for a Customer Support Specialist to help deliver responsive, accurate support to our customers via phone, email, and live chat. If you're tech-comfortable, detail-focused, and customer-driven, we want to hear from you. This role is heavily remote based with occasional need to be onsite should remote connectivity issues arise.

What You’ll Do:

  • Respond promptly to phone, email, and chat inquiries
  • Troubleshoot basic technical issues and escalate when needed
  • Document all customer interactions clearly and accurately
  • Flag patterns or recurring issues to internal teams
  • Follow assigned schedule and communicate promptly if changes arise

What You’ll Need:

  • High school diploma or GED required; bachelor’s preferred
  • 1+ year experience in a call center or customer support environment
  • Strong communication skills, both written and verbal
  • Comfortable with device troubleshooting and multitasking across platforms
  • Proficient in Microsoft Office tools
  • Detail-oriented, adaptable, and team-focused

Pay

  • $18/hour

Schedule options

  • Monday through Friday with possible Saturdays (OT)
  • Shifts: 9a–6p, 11a–8p, or 12p–9p

Job Tags

Remote job, Shift work, Saturday, Monday to Friday,

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