Job Description

Job Title: Customer Care Specialist

Location: Orange, CT 06477 (100% onsite)

Duration: 2 months

Pay Rate: $30–$38/hr.

Seeking an experienced Customer Care Specialist to deliver exceptional service and foster strong customer relationships. This role involves managing customer interactions via email, phone, and chat in accordance with company brand standards. The ideal candidate will have a strong background in manufacturing environments and customer communication.

Responsibilities:

• Handle customer inquiries via email, phone (mostly outbound), and chat with professionalism and efficiency.
• Enter and manage purchase orders in the ERP system accurately and in a timely manner.
• Provide order updates and respond promptly to customer and sales team inquiries.
• Coordinate with production and engineering teams to ensure customer needs are met.
• Maintain accurate records and ensure all customer communications align with company standards.

Qualifications:

• Minimum of 3 years of experience in a customer-facing role.
• Prior experience in a manufacturing environment is strongly preferred.
• Proficient in Microsoft Excel (intermediate level).
• Strong written and verbal communication skills, with an emphasis on professional email communication.
• Bachelor’s degree preferred but not required.

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