Job Description

Job Title: Communications Training Coordinator

Client & ID: Mattel-4241

Location: East Aurora, NY (hybrid)

Duration: waiting for duration

Pay Rate: $35-$50/hr.w2

Job Description

THE TEAM:

The Global Quality Systems Team manages quality systems across Mattel. The team is responsible for organizational change management, training, system administration, system development, and user support. The team works with leaders in the Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems are meeting key objectives. The objectives are to ensure systems are being fully adopted, processes are aligned, and users are supported across Mattel. These objectives help to ensure that Mattel develops, manufactures, and ships quality products which are safe and regulatory compliant. This is a new team being developed as Mattel embarks on a path of digital transformation for the Quality, Safety, Regulations, and Compliance organization.

What Your Impact Will Be:

• Joining the Team on the ground floor, you will have a significant impact on the digital transformation for the Quality, Safety, Regulations, and Compliance organization.

• Assist in developing, training, and communicating a best-in-class organizational change management operating model.

• Collaborate with and support the training team to develop effective and engaging training (method, materials, and media)

• Produce content and voice over for training videos and user guides.

• Partner with the technical team on solving user support issues, enhancements, and new projects to ensure successful implementation with end users.

• Develop and maintain a calendar of communication opportunities.

What We’re Looking For:

• English language, grammar and punctuation expert.

• Exceptional writing and presentation creation skills.

• Strong communication and presentation skills (in person and virtual) must be comfortable being on camera during virtual meetings.

• Experience developing training videos/media.

• Comfortable using your voice in demonstration videos.

• Act independently with the drive and initiative to move projects to the next level.

• Establish effective working relationships at all levels.

• High level of proficiency in Microsoft Office 365.

• Learn new tools quickly.

• Experience training in a corporate/professional environment.

• Ability to participate in meetings and calls outside of normal working hours (late night or early morning)

• 3+ years supporting information technology end users.

• Bachelor’s Degree or Equivalent.

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