Call Center Representative Job at Pride Health, New York, NY

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  • Pride Health
  • New York, NY

Job Description

Job Title: Call Center Representative

Location: Manhattan, NY 10004

Pay Range: $26/hr - $30/hr

Shift: 8:00 AM - 4:00 PM

Duration: 2+ Months

Duties

  • Schedule, reschedule, and cancel clinic appointments according to established protocols.
  • Make reminder calls to patients regarding upcoming appointments to ensure attendance and reduce no-shows.
  • Respond to patient inquiries regarding appointments, clinic hours, and general scheduling concerns in a professional and courteous manner.
  • Answer incoming calls promptly and route them appropriately using in-house phone systems and pagers.

Required Skills

  • Extensive phone experience with a strong ability to manage multiple lines and callers.
  • Computer literate with working knowledge of electronic scheduling and communication systems.
  • Excellent verbal communication and active listening skills.
  • Strong organizational skills with attention to detail and the ability to multitask effectively in a busy clinical environment.
  • Proficient in using Microsoft Office applications including Word, Excel and Outlook.

Required Qualifications:

  • High School diploma or equivalent (GED).
  • 1 year call center, with Payroll and Timekeeping experience required.
  • Bilingual - Spanish required.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, , legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Job Tags

Shift work,

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